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I've ordered from Farmhouse Fudge for years and the customer service used to be great. Now you can't get a response from anyone and they've switched to a significantly slower shipping vendor so our last few orders have been over a week late.
We're sorry to hear that your recent experiences have been disappointing, and we appreciate your support over the years.
We take customer service seriously and have no record of any unanswered messages. If an attempt to contact us somehow didn't reach us, we sincerely apologize and encourage you to reach out again so we can help.
We'd also like to clarify that we continue to ship with the same carriers we've used for years—UPS and USPS. In recent years, both carriers have made changes to their transportation networks and delivery standards, which have unfortunately resulted in longer transit times. While we have no control over carrier routes or delays once a package leaves our facility, we process and ship orders promptly so they can reach our customers as quickly as possible.
Thank you for your feedback and for being a longtime customer. We truly appreciate your business and hope to have the opportunity to serve you again.
This was a gift for my mom. They are enjoying the fudge and are saying that it is excellent. The taste and texture is amazing. It shipped very fast and in a nice package. Very happy with this company and their product. It was a perfect gift.
I've been a customer for a couple years, ever since a dear friend gifted me with a sampler. Unbelievably smooth, delicious fudge! The portions are generous, quality is consistent, and the flavors are true - there's nothing worse than a multi-flavored fudge that looks the part, but tastes like a monotonous hunk of sweetness, amiright? Farmhouse Fudge doesn't disappoint - the website is easy to use, shipping is prompt, delivery status emails are really appreciated, and the product arrives expertly packaged.
My husband and I used to order fudge to have in the house all the time. He died during covid and it's just this year that I've determined to incorporate fudge in my life again. I've tried many different companies and Farmhouse Fudge is the very best... Delicious and wonderful choices.