We're sorry to hear that your recent experiences have been disappointing, and we appreciate your support over the years.
We take customer service seriously and have no record of any unanswered messages. If an attempt to contact us somehow didn't reach us, we sincerely apologize and encourage you to reach out again so we can help.
We'd also like to clarify that we continue to ship with the same carriers we've used for years—UPS and USPS. In recent years, both carriers have made changes to their transportation networks and delivery standards, which have unfortunately resulted in longer transit times. While we have no control over carrier routes or delays once a package leaves our facility, we process and ship orders promptly so they can reach our customers as quickly as possible.
Thank you for your feedback and for being a longtime customer. We truly appreciate your business and hope to have the opportunity to serve you again.